TROUBLESHOOTING

Troubleshooting TCP/IP problems for NRPC
These topics describe how to troubleshoot problems with TCP/IP: If you can't solve your problem, record all of THE FOLLOWING INFORMATION (gathered as you performed the steps in the preceding topics) before contacting Lotus Support Services (www.lotus.com/support):

1. Exact quoted error messages

2. TCP stack name and version number (or operating system and version if the TCP/IP stack is included in the operating system)

3. IP configuration information

4. IP address and host name of IBMŸ LotusŸ DominoŸ server

5. Server document

6. Host file

7. Tracert information (with number of hops)

8. Ping packet size

Note It is recommended that customers prepare a network diagram for escalation.

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